Need help? Technical Advice and Viewing Hints

Have a question for ETF?

If you have questions while viewing this presentation, you may click on the “ask” button (above the speaker or the slides) and an email addressed to this department will automatically pop up. You may submit your question, and should receive an answer from the department within 3-4 working days.

Viewing requirements

Webcasts can be viewed on computer monitors or projected onto larger screens or walls for larger audiences. Please ensure the system projecting the webcast is able to also project the audio portion of the webcast.

Testing the system and sound

Streaming video and audio generally take 15 to 30 seconds to load and buffer if using a cable modem or DSL connection. Dial-up connections can take up to five minutes. Please be patient as Windows Media Players starts to download the video stream from our server. Also, please note that the audio portion may begin five to ten seconds before the video.

What do I do when there is no sound?

Check to see that your speakers are:

• connected to the correct port on your computer;
• plugged into a power outlet; and
• turned on and turned up to an audible level.

To adjust your system volume settings:

• On your computer screen go to the Start menu > Settings > Control Panel;
• Select Multimedia; and
• Select the audio icon from the audio tab and turn up the volume. Verify that the mute boxes are not checked.

  NOTE: If the playback audio area is inaccessible, it is likely that your system is not configured for sound.

To turn up the volume on the media player:

• Open Media Player from your Start menu; and
• Look for the speaker icon and adjust the volume using the slide bar adjacent to the icon.

Why is the video slow and choppy?

• If you are using a modem (56 kbps or less), you may experience a slow transmission rate, and the image may be choppy at times due to high traffic on the Internet.
• Try closing all other applications.
• Keep in mind that this is not a television signal and that the video and audio transmission put a tremendous load on current Internet technologies.

What if I can hear the audio but cannot see the video?

• Your version of Windows Media Player may not have the newest video decoding components. If this is the problem, Media Player should try to automatically download the required components from Microsoft’s Internet site. If not, please visit Microsoft’s Internet site for assistance.
• Your Internet connection may not be able to maintain a steady 56 kbps stream. You need a 33 kbps actual connection to see video. If your connection drops below 33 kbps, Media Player will provide only the audio part of the broadcast.