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Employers

Employer Bulletin

Local Employers
Vol. 17, Local B
February 11, 2000

ETF Announces New Employer Interactive Voice Response (IVR) Telephone System

Local government employers under the Wisconsin Retirement System (WRS) now have the use of an Employer Interactive Voice Response (IVR) system to submit WRS contributions, beginning with the January 2000 reporting month. The new system can be used to report earnings and pay contributions, over/under payments, and invoices to the WRS. It also serves as an alternative method for processing Monthly Retirement Remittance Report (ET-1515) and the mailing of payments to the State Bank. The IVR system will work as follows:

  • WRS employers will dial a toll-free telephone number to access the IVR system.

  • IVR voice menus allow employers to submit Monthly Retirement Remittance Report contribution information.

  • The IVR system verifies contribution rate calculations by employment category online. This will reduce the number of over/under notices issued.

  • The IVR system verifies your total WRS monthly payment and you will receive a copy of your Monthly Retirement Remittance Report (either by fax or mail).

  • When the IVR reporting process is complete, ETF will collect the contribution amount due directly from the employer's bank account via an Automated Clearing House (ACH) transaction. This collection will be completed on the last business day of the month unless the employer selects an earlier or later collection date. A later collection date will result in a late interest assessment to the employer. A minimum of four banking days are required to complete the ACH transaction.

The Employer IVR system has been tested in-house and with a select group of WRS employers. ETF would like to thank all the employers who volunteered to test the new system last summer. ETF has reviewed the employers' post-test comments and has incorporated many of the suggestions into the system.

If you are interested in using the Employer IVR Telephone system to process your WRS contributions, take the following steps:

  1. Complete the Automated Clearing House (ACH) Direct Withdrawal Authorization (ET-1734) and forward it to Tom Machaj at ETF using the address at the top of that form. You may also FAX it to him at (608) 266-5801.

  2. ETF will process your information and then direct you via e-mail to call and set up your individual password.

  3. ETF will process a prenote transaction with your banking institution to ensure the ACH process is working properly.

  4. You will be given instructions for processing your monthly earnings and contribution reporting.

  5. At the time the prenote process is completed you will be notified via e-mail that the IVR system is available for reporting.

For questions or more information about the Employer IVR system, contact Tom Machaj at (608)266-0781 or Dale Ferron at (608)266-0728.

 

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