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February 27, 2013

Department of Employee Trust Funds (ETF)
Offers Work Around for myETF Benefits Error Message

The Department’s health insurance enrollment system, myETF Benefits, is vulnerable to an application error, whether users are logged in as an administrator or as a member (employers and employees). ETF refers to this as the “Single Session, Multiple Browsers” application error.

Users experience this error while performing a task that requires the opening of multiple browsers. When the user goes back to the first browser to submit data, the application fails and requests that the login be repeated. ETF is seeking alternatives to provide better functionality around multiple transactions in a single session. In the meantime, there is a simple work around: We recommend either opening one browser at a time or creating separate browsing sessions within the browser.

The links below offer general information on how to create a new browsing session in:

ETF staff in the Employer Communication Center are available to answer questions at (888) 681-3952.

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