UnitedHealthcare of Wisconsin

Open Enrollment Information: 1-866-873-3903 or welcometouhc.com/state
1-800-357-0974
myuhc.com

What’s New for 2016

Covered subscribers will continue to receive discounts through our Healthy Savings program on various pre-qualified healthy foods such as lean meats, milk, bread, cheese, yogurt and produce when purchased at participating Wisconsin grocery stores. See your card for details.

For members traveling out of the service area, including students, please contact customer service at 1-800-357-0974 (current members) or 1-866-873- 3903 (non-current member) for our available national providers.

Provider Directory

Go to welcometouhc.com/state, click on “Find a Doctor/Hospital” and then select the “State of WI employee Provider Directory” link. For a print version, call Customer Service at 1-800-357-0974 (current member) or 1-866-873-3903 (non-current member). A full directory or ZIP code search may be requested. If you are currently enrolled, you will be able to register on myuhc.com for your personal search criteria.

Referrals, Prior Authorizations, Out-of-Network Care

You do not need a referral to see a physician/hospital in the network. If a specific covered health service is not available from a network physician/hospital, your network physician must notify UnitedHealthcare (UHC) Care Coordination to request a “Network Gap Exception.” You are responsible for notifying UHC’s Care Coordination before obtaining services for dental/oral. Certain tests and procedures, including high tech radiology and low back surgery, require prior authorization. You and your physician will be notified in writing of UHC's decision and coverage determination.

Service Area

Qualified: Brown, Calumet, Dodge, Door, Fond du Lac, Green Lake, Jefferson, Kenosha, Kewaunee, Manitowoc, Marinette, Milwaukee, Outagamie, Ozaukee, Racine, Rock, Shawano, Sheboygan, Walworth, Washington, Waukesha, Waupaca, Waushara and Winnebago counties.
Non-qualified: Marquette and Oconto counties.

Emergency and Urgent Care Outside Service Area

If you require emergency or urgent care when outside of the network, seek care at the nearest medical facility. Contact Customer Service at 1-800-357-0974 or your primary care physician if assistance is needed to determine the appropriate level of care. Follow-up care must be completed with your local participating provider or one of our national HMO contracted providers unless approved by UHC.

Mental, Behavioral Health and Substance Abuse

Prior to seeking mental, behavioral health or substance abuse services, contact Optum Behavioral Health at 1-800-851-5188 for assistance from a behavioral health specialist, 8 a.m. - 5 p.m. CST. 24-hour service outside standard business hours are for emergency assistance only.

24-Hour Nurseline

Care24: 1-888-887-4114