It's Your Choice 2017
UnitedHealthcare of WisconsinOpen Enrollment Information: 1-866-873-3903 or welcometouhc.com/state
What’s New for 2017
Covered subscribers will continue to have access to online tools out on myuhc.com to assist them with making important healthcare decisions. Healthcare Cost Estimator (myHCE) allows members to compare common medical procedures cost before receiving services. Know the 4 Ps when shopping for health care – Procedure, Provider, Price, Place.
Virtual Visit – Access to care online at any time, members can see & speak with a doctor from their mobile device or computer for non-emergency medical conditions. Great for kids away at college or if a family member becomes ill while traveling.
Go to welcometouhc.com/state, click on “Find a Doctor/Hospital” and then select the “State of WI employee Provider Directory” link. For a print version, call Customer Service at 1-800-357-0974 (current member) or 1-866-873-3903 (non-current member). A full directory or ZIP code search may be requested. If you are currently enrolled, you will be able to register on myuhc.com for your personal search criteria.
Referrals, Prior Authorizations, Out-of-Network Care
You do not need a referral to see a physician/hospital in the network. If a specific covered health service is not available from a network physician/hospital, your network physician must notify UnitedHealthcare (UHC) Care Coordination to request a “Network Gap Exception.” You are responsible for notifying UHC’s Care Coordination before obtaining services for dental/oral. Certain tests and procedures, including high tech radiology and low back surgery, require prior authorization. You and your physician will be notified in writing of UHC's decision and coverage determination.
Brown, Calumet, Dodge, Door, Fond du Lac, Green Lake, Jefferson, Kenosha, Kewaunee, Manitowoc, Marinette, Milwaukee, Oconto, Outagamie, Ozaukee, Racine, Rock, Shawano, Sheboygan, Walworth, Washington, Waukesha, Waupaca, Waushara and Winnebago counties.
Emergency and Urgent Care Outside Service Area
If you require emergency or urgent care when outside of the network, seek care at the nearest medical facility. Contact Customer Service at 1-800-357-0974 or your primary care physician if assistance is needed to determine the appropriate level of care. Follow-up care must be completed with your local participating provider or one of our national HMO contracted providers unless approved by UHC.
Mental, Behavioral Health and Substance Abuse
Prior to seeking mental, behavioral health or substance abuse services, contact Optum Behavioral Health at 1-800-851-5188 for assistance from a behavioral health specialist, 8 a.m. - 5 p.m. CST. 24-hour service outside standard business hours are for emergency assistance only.
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