Extra Help When You Need It
Since 1991, the ETF Ombudsperson Services program
has provided members of the Wisconsin Retirement System (WRS) with
information, resources and assistance to resolve issues related
to their benefits.
An ETF ombudsperson offers impartiality and functions
as a neutral party. The goal is a fair resolution for all parties
within the context of program policies, contracts and the law.
How Ombudspersons Help with ETF-Administered
If you have questions, concerns or have a potential
dispute regarding your benefits, start by contacting ETF’s
customer service. Many questions can
be answered by our knowledgeable staff. But if you require extra
help, you may be referred to Ombudsperson Services.
Contacts from members involving health insurance
make up the bulk of an ombudsperson’s workload, but they also
educate members and address issues related to all ETF-administered
- Information —ETF ombudspersons
are available to answer detailed questions about health insurance
and other ETF-administered programs.
- Resources —Ombudspersons
have access to resources both inside and outside ETF to help members
get the most out of their benefits and resolve issues at the most
- Assistance —Members
may contact Ombudsperson Services for assistance in resolving
a benefits-related issue or complaint. Housed in ETF’s Office
of Legal Services, ombudspersons work with staff throughout ETF
to resolve issues and complaints. If unsuccessful in informally
resolving the member’s concerns, the ombudsperson provides
a response and advises members of additional options.
- Policy Advisors —Drawing
on their experience working with WRS members, ombudspersons also
provide advice to ETF staff and managers in a continuing effort
to build quality programs and improve customer service throughout