WRS News Online

Members Want Online Services

Couple Making Decision

Members tell us they want access to their individual Wisconsin Retirement System accounts and benefits information 24/7. Above all, online services should be secure, convenient and quick. The Department of Employee Trust Funds is taking your needs to heart in developing the new benefits administration system, called myETF Member Online Services.

Last fall ETF surveyed WRS members to find out about the service capabilities they want in the new system. Thank you for sharing your valuable feedback.

More than 90% of respondents rated the ability to access their individual WRS accounts and benefits information, and to check the status of a service request or payment as important. They also want the option to meet with or talk with a benefits specialist, if needed.

A whopping 98% of respondents said they would use online services. With myETF Member Online Services, members will be able to:

  • Enroll in insurance and other services offered by their employer
  • Check WRS account balances
  • Update their personal information (e.g., address, dependents and beneficiary designations)
  • Register for ETF educational events
  • Receive information specific to their accounts
  • Make personalized benefit calculations
  • Change annuity tax withholding
  • And more

You will experience secure online services similar to those offered by financial institutions. In addition, these system and process improvements will allow ETF to focus on providing higher levels of customer service.

The multi-phase development of myETF Member Online Services will span several years with the first phase now projected for roll out in 2018. The first phase will replace the current myETF Benefits, which is limited to enrollment processing for health insurance, and allow members to access their health, life and Income Continuation Insurance benefit information. Once fully completed, the new system will provide online services for all ETF-administered benefits.