WRS News Online


ETF Makes Changes to Improve Customer Service

ETF recently discontinued its walk-in appointment service, due to low demand. Most members are choosing the many different convenient and easy ways to access information about their Wisconsin Retirement System benefits, instead of traveling to our office in Madison.

The change means you must schedule an appointment in order to meet with a WRS benefits specialist. This allows the specialist to complete a detailed review of your account in advance and you will receive personalized, confidential assistance. Bonus: This change has also reduced overall wait times!

However, you can still drop off and pick up forms at our office, located at 801 W. Badger Road in Madison.

Three Types of Appointments
ETF offers three types of face-to-face appointments; all provide opportunities for you to learn about your WRS benefits, receive an explanation of the retirement estimate, annuity options, the application process, and ask questions.

  1. Virtual retirement appointment: This is a convenient and secure, online appointment with a benefits specialist. All you need is a computer, a telephone and an internet connection.
  2. Individual retirement appointment: Schedule an individual appointment to be held at ETF's Madison office.
  3. Group retirement appointment: The group appointment is limited to members who have retirement estimates and are within a year of retirement. Use our interactive state map to find a group appointment in your area.

To schedule an appointment, call us at 1-877-533-5020, Monday-Friday, 7:00 a.m. to 5:00 p.m. (CST), or email.

Call-in Assistance
You may also get assistance from a benefits specialist over the phone. Last year benefits specialists handled 172,092 calls from members who had questions about their WRS retirement, health and other benefits administered by ETF.

Education and Other Resources
You can take advantage of a variety of educational offerings, including evening employee benefits seminars throughout the state, interactive webinars and eLearning. Benefit specialists conducted 171 webinars last year.

ETF's website provides convenient, 24/7 access to WRS benefits information for retireesemployees and othersforms and publications, and online benefits calculators. ETF continuously updates site content and makes navigation improvements, based on members' feedback.