Department of Employee Trust Funds
Revised October 30, 2012
Some Services, Including
Will be Delayed
The Department of Employee Trust Funds (ETF) is experiencing delays
for many services typically provided to members and employers, due
to technology/information system changes and other process revisions
that are necessary to implement changes in the law. Some of the
delays may be lengthy. We appreciate your patience as we work to
make the changes necessary to ensure that critical information is
accurate, thorough and complete.
The following ETF customer services and/or processes are experiencing
Again, thank you for your patience. Keep checking our website for
updates on when these service wait times will change. Or call the
Department at 1-877-533-5020.
- Employees’ annual WRS Statement of Benefits
will be delivered in mid-November;
- Lump sum annuity payments (monthly annuity payments are not
- Requests to cancel Variable Fund participation; and
- Requests to purchase forfeited service.