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Department of Employee Trust Funds
Revised October 30, 2012

Some Services, Including Annual Statements,
Will be Delayed

The Department of Employee Trust Funds (ETF) is experiencing delays for many services typically provided to members and employers, due to technology/information system changes and other process revisions that are necessary to implement changes in the law. Some of the delays may be lengthy. We appreciate your patience as we work to make the changes necessary to ensure that critical information is accurate, thorough and complete.

The following ETF customer services and/or processes are experiencing delays:

  • Employees’ annual WRS Statement of Benefits will be delivered in mid-November;
  • Lump sum annuity payments (monthly annuity payments are not affected);
  • Requests to cancel Variable Fund participation; and
  • Requests to purchase forfeited service.
Again, thank you for your patience. Keep checking our website for updates on when these service wait times will change. Or call the Department at 1-877-533-5020.


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