Department of Employee Trust Funds
April 17, 2008

ETF Adds Evening Customer Service Hours

On a temporary basis, the Department of Employee Trust Funds (ETF) has expanded its Call Center hours of operation to better serve members.

Expanded hours are available through June 26, which coincides with one of ETF's peak call volume periods. Each spring, members contact ETF about Wisconsin Retirement System effective interest rates, monthly annuity adjustments, and questions related to their annual Statements of Benefits including separation benefits, retirement benefits, address changes and beneficiary designation changes.

New Call Center Hours

7:45 a.m. - 7:00 p.m. Monday through Thursday*
7:45 a.m. - 4:30 p.m. Friday

*after June 26, hours will be 7:45 – 4:30 p.m., Monday-Friday