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Department of Employee Trust Funds
January 3, 2010

High Service Demands

At this time of the year, the Department of Employee Trust Funds (ETF) experiences high service demands. As a result, wait times on the telephone or in our office will be longer than usual. If your situation permits, it would be best to avoid contacting ETF (via phone or by stopping in) during this busy time. Your time is valuable, therefore, below are some things to consider and other ways to help you get what you need from ETF during this extremely busy time.

  • If you walk in without an appointment, be prepared to wait two hours or more. Click here for a complete list of wait times.
  • Visit our Video Library to learn about our benefit programs. If you are considering retirement, watch our Road to Retirement video that covers all of the things you would hear in a meeting with our staff.
  • If you have questions about retiring in 2011, this document may help answer your questions: When Should I Retire?
  • If you need a form or brochure, most of these are available on our Internet site at Another option for ordering forms and brochures is to use our automated self-service telephone system, which can be accessed 24 hours a day, seven days a week by calling our main line at 608-266-3285 or toll-free at 1-877-533-5020.

  • If you are an annuitant and want to change your address or tax withholding amount, you may also do so using our automated self-service telephone system, 608-266-2323 or toll free at 1-877-383-1888.

  • ETF has received some questions from state employees about the Accumulated Sick Leave Conversion Credit program (ASLCC) and the Supplemental Health Insurance Conversion Credit program (SHICC). If you have similar questions, please review the information in this summary before contacting ETF.


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