Department of Employee Trust Funds
March 4, 2011
Health Insurance Satisfaction Survey Underway
The Department's annual Consumer Assessment of Health Plans Survey
(CAHPS ®) is underway. A random sample of insured participants
and retirees covered under the state’s Group Health Insurance
Program will be asked about their experiences with their health
plan and the health care they received over the past year.
The survey results are used to generate a report card printed in
members’ It’s Your Choice booklets and come into play
during premium negotiations with health plans. In addition, the
health plans use the data for quality improvement activities.
ETF has contracted with a vendor, Synovate, to conduct the survey.
Most participants will receive the survey via e-mail; some will
receive a paper copy, mailed to their home addresses.
Employees of the State of Wisconsin, University of Wisconsin System,
or UW Hospital and Clinics have permission from their employers
to participate in the survey during scheduled work hours without
loss of pay.
If you have questions about the survey, contact the vendor, Synovate,