Department of Employee Trust Funds
April 20, 2012
Update on Lump Sum Benefits
The Department of Employee Trust Funds (ETF) continually strives
to provide the best service possible to members and has made significant
progress toward eliminating the backlog for certain kinds of Wisconsin
Retirement System payments. Recently, our technology/information
systems were updated to reflect law changes, and we are now able
to pay separation benefits and lump sum retirement benefits for
benefit applicants who meet all of these conditions:
- They have terminated employment;
- They have submitted an application to ETF; and
- Their former employer has submitted the necessary information,
including a termination notice.
ETF will issue these two types of benefit payments to applicants
once their employers submit the required information, and it has
been verified and processed by ETF. ETF processes the applications
in the order in which they are received. Keep in mind, we have an
existing backlog, and it can take time to obtain the necessary information
to begin processing payments.
We are working to implement other system changes necessary to implement
changes in the law and very much appreciate your patience as we
work to make the changes necessary to ensure that critical information
is accurate, thorough and complete. The following ETF customer services
and/or processes are still experiencing delays:
- Employees’ annual WRS Statement of Benefits;
- Requests to cancel Variable Fund participation; and
- Requests to purchase forfeited service.
Again, thank you for your patience. Keep checking our website for
updates on when these service wait times will change. You may also
call us at 1-877-533-5020.