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News

Department of Employee Trust Funds
December 20, 2016

ETF Receives Performance Award

ETF recently received the Challenger award through the Wisconsin Forward Award program (WFA). This milestone marks the agency’s successful advancement through one of several steps in the WFA, which promotes the implementation of best practices for continuous improvement and performance excellence. 

ETF was required to submit a detailed organizational profile with key performance measures. A team of examiners evaluated the profile using a national standard, the Baldrige Criteria, which focuses on seven areas:

  • Leadership
  • Strategy
  • Customers
  • Measurement, Analysis, and Knowledge Management
  • Workforce
  • Operations
  • Results 

“We continue to utilize the Baldrige framework in evaluating our daily operations and as we tackle and refine projects to provide excellent customer service to members of the Wisconsin Retirement System,” said Pam Henning, Assistant Deputy Secretary.

Award Photo
ETF Staff Members: Pam Henning, Mark Lamkins and Kristin Gunther

In addition to ETF, other organizations recognized at the awards ceremony include the Muskego-Norway School District, Holy Family Memorial, MetaStar, Inc., Milwaukee County Department of Administration, Milwaukee County Department of Health and Human Services, HSHS Western Wisconsin Division, and Curative Care.

The WFA was created in 1997 by the Governor’s Council on Workforce Investment. The WFA is a public/private partnership administered by the Wisconsin Center for Performance Excellence.

supporting excellence in Wisconsin public service