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Department of Employee Trust Funds
January 30, 2017
Reposted June 21, 2018

Important ETF Phone Number Change

ETF has discontinued the toll-free number, 1-877-383-1888. The telephone number is still active and maintained by a different organization, which has no association with ETF.

Please do not call 1-877-383-1888 for information about your Wisconsin Retirement System benefits and be cautious when sharing your personal information over the phone or on the web.

For information about your WRS benefits, contact ETF’s Member Communications Center toll-free at 1-877-533-5020, 7:00 a.m.-5:00 p.m., Monday through Friday.

The discontinued telephone number was a part of an interactive voice response telephony service for members to request WRS forms and benefit materials. This service was stopped due to decreased usage, as more members access resources online. Unfortunately, the telephone number may appear on some ETF forms until they are updated or reprinted.

If you suspect fraudulent behavior, file a complaint with the Department of Agriculture, Trade and Consumer Protection at 1-800-422-7128 or email

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