What’s New for 2019
Dean Health Plan now offers personalized care from a local SSM Health provider straight from your smart phone or computer. And there’s no copay! It’s called Virtual Visit, and is intended for non-urgent health care needs. Visit deancare.com/virtualvisit 24/7 to answer a brief questionnaire and get started.
While current health needs are top of mind, it’s also important to plan for future health care issues, as well. That’s why Dean Health Plan offers free Advance Care Planning sessions. Discussing your wishes now ensures that you and your loved ones are prepared for future decision-making. Learn more at deancare.com.
SSM Health is now the sponsor for Agnesian HealthCare and Monroe Clinic. As a unified organization, we provide exceptional health care services to meet the needs of our patients. The same excellent providers and staff continue to serve their communities.
Go to deancare.com/wi-employees to access a provider directory. Select “Online” or “Printable” under "Provider Directory." To request a printed directory be mailed to you, call 1-800-279-1301.
Referrals, Authorizations, Out-of-Network
Referrals are not needed when receiving care from in-network providers. Prior authorization is required for certain services, procedures and for out-of-network providers before you receive care. You will receive written notification of the approval or denial for the prior authorization. You may check the status of your request at DeanConnect. If you are unsure if a service, test or procedure requires prior authorization or a referral, contact 1-800-279-1301 prior to the appointment.
Emergency and Urgent Care
If you require emergency or urgent care when outside of the network, seek care at the nearest medical facility. Contact the Customer Care Center at 1-800-279-1301, if possible, when you receive emergency care from an out-of-network provider. If assistance is needed to determine the appropriate level of care outside of normal working hours, contact the 24-hour Dean On Call Advise Line (available to Wisconsin residents only) by calling 1-800-576-8773. Follow-up care must be received by an in-network provider unless otherwise approved by Dean Health Insurance.
Mental, Behavioral Health and Substance Abuse
Prior authorization and/or referrals are not required for Outpatient Mental Health Services when seeking services from an in-network provider. Inpatient Mental Health must be prior authorized.
Major Health Systems
- SSM Health Hospitals and Dean Medical Group
- Agnesian HealthCare
- Columbus Community Hospital
- Fort HealthCare
- Monroe Clinic Hospital & Clinics