Description

Our dedicated team is working together to support your health every day. For you, it's a top-tier member services team - here to help you understand your plan and answer your questions. Partnership - it means we're in this together. 

The HealthPartners mobile app, MyHP, includes claim detail, easy touch screen log on and you can save your provider information for easy access. Whether you’re at home or on the go, your myHealthPartners plan information is right at your fingertips. From your smartphone, you can:

  • Check your plan balances
  • Search for doctors near your location
  • Review claims detail
  • Check cost estimates for visits, procedures and tests
  • View your HealthPartners Member ID card and fax it to your doctor's office

Provider Directory

Go to healthpartners.com/stateofwis and click on the “Find a doctor or specialist” link. To request a printed directory be mailed to you, call 1-855-542-6922.

Referrals, Authorizations, Out-of-Network

Referrals are not needed when receiving care from in-network providers. Prior authorization is required for certain services, procedures and for out-of-network providers before you receive care. You will receive written notification of the approval or denial for the prior authorization. If you are unsure if a service, test or procedure requires prior authorization or a referral, contact 1-855-542-6922 prior to the appointment or visit healthpartners.com/stateofwis for a complete list.

Emergency and Urgent Care

If you require emergency or urgent care when outside of the network, seek care at the nearest medical facility. If you are admitted to the hospital, you can contact HealthPartners at 1-800-316-9807 for help with coordinating your care and claim submission. Follow-up care must be received from an in-network provider unless otherwise approved by HealthPartners.

Mental, Behavioral Health and Substance Abuse

No referrals are necessary to see in-network behavioral health providers. If you need help finding a Behavioral Health provider, call our Behavioral Health Navigators at 1-888-638-8787.

24-Hour Nurseline

Careline

For questions about whether or where you should see a doctor, home remedies or a medicine you're taking, call our Careline at 1-800-551-0859.

Baby Line

Get help from a nurse whenever you need it - even at 3 a.m. For questions about your pregnancy, contractions you are having, or your new baby call our Baby Line at 1-800-845-9297.

Virtual Visits

Save time and money. IYC Health Plan members can receive virtuwell and Doctor on Demand Services for free. IYC High Deductible Health Plan Members pay up to $59 per visit. Get care right from your smartphone, tablet or computer. HealthPartners offers two telehealth options: 

virtuwell® - 24/7 care from home, work or even in line for coffee:

  • Visit virtuwell.com
  • Answer a few questions – anytime, anywhere. 
  • In 30 minutes or less, a board-certified nurse practitioner emails and texts your treatment plan, including any prescriptions. 

Doctor On Demand - Video chat that you can get started when and where it works for you.*  

  • See a doctor in minutes. 
  • Live video visits include assessment, diagnosis and prescriptions when necessary.

*Video capabilities required for devices.

Major Health Systems

  • Marshfield Clinics
  • Vibrant Health
  • Essentia Health Clinic
  • HealthPartners/Westfield/Stillwater Medical Group
  • Hudson Physicians

Full Service Areas

Ashland County, Barron County, Bayfield County, Buffalo County, Burnett County, Chippewa County, Clark County, Crawford County, Douglas County, Dunn County, Eau Claire County, Grant County, Jackson County, Juneau County, La Crosse County, Langlade County, Lincoln County, Marathon County, Monroe County, Oneida County, Pepin County, Pierce County, Polk County, Portage County, Price County, Rusk County, Sawyer County, St. Croix County, Taylor County, Trempealeau County, Vernon County, Vilas County, Washburn County, Wood County

Limited Service Areas

Forest County, Iron County, Richland County, Iowa, Minnesota
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