Software upgrades to a call routing system in the Department of Employee Trust Funds customer service call center will translate into better service the next time you contact us by phone. Enhancements include:

  • We'll call you back: During peak call periods, instead of waiting on hold, you will be presented the option to have ETF return your call—all the while maintaining your place in the queue.
  • Faster ID validation process: You spend less time on confirming your information and more time on the reason you called ETF in the first place. New: Use your Member ID instead of your Social Security number to start the process.

We are here to help you with your Wisconsin Retirement System and other ETF-administered benefits. You can talk with a benefits specialist by phone from 7:00 a.m. to 5:00 p.m. (CST), Monday-Friday. Call 1-877-533-5020. Wisconsin Relay: 711. Send a secure email via the Contact Us page of our website.







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