The National Association of Government Web Professionals has recognized the Department of Employee Trust Funds website for its innovative design and for creating a first point of service for customers. ETF received a 2019 Pinnacle Award at the NAGW annual conference last week.
ETF partnered with Palantir.net to design an intuitive, customer-focused website for the more than 632,000 government employees and retirees, and 1,500 employers of the Wisconsin Retirement System. The new site launched in June.
“The website is designed to help our customers easily and quickly find information about their retirement and health benefits to make informed decisions and take action,” said Mark Lamkins, Director of Communications.
The website has a responsive design, task-based navigation and robust search filters. The site also uses plain language and offers a user survey to identify future site improvements.