The Department of Employee Trust Funds recently received the silver 2019 Driven x Design GOV Design Award for transforming its government website into an effortless customer experience. ETF was selected by an international panel of web designers and users.
“This award solidifies our commitment to improving the customer experience through making it effortless,” said Mark Lamkins, Director of Communications.
The ETF website’s task-based navigation and content focuses on the customers’ journey and addressing their most important needs. ETF partnered with Palantir.net to design the intuitive site, which launched last June.
One notable feature of the website is the Benefits Available to Me. With this function, customers can easily access the ETF-administered health insurance, retirement, and other Wisconsin Retirement System benefits offered by their employers.
For More Information
- Driven x Design ETF website project overview and teams
- ETF Receives 2019 Pinnacle Award for Website Design