Wisconsin Retirement System retirees feel more confident than retirees of other public pension systems that they will have enough money to live comfortably through retirement, reports CEM Benchmarking, an independent research organization.

The Department of Employee Trust Funds participates in a CEM-led consortium of peer public pension systems to measure levels of customer satisfaction and identify ways to improve services and to help members to be better prepared for retirement.

As a part of this effort, ETF surveyed members in 2018. Approximately 22% of the 92,550 emailed WRS employees and retirees completed the survey. Highlights of results include:

  • 90% of members are satisfied with ETF
  • 92% of members feel that ETF operates in their best interest
  • 87% of members feel that ETF acts ethically

In response to members’ feedback, we have simplified WRS benefits information on our website. We also plan to create an onboarding program for new public employees to learn about ETF-administered benefits and the importance of planning for retirement.

If you would like to complete the 2019 Member Engagement Survey this fall, please send us a secure email via the Contact Us page on our website.

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