man seated at computer

Scheduling a benefits counseling appointment is easy using our new, secure online appointment scheduling system. You can view available appointments and book an appointment with an ETF specialist 24/7— and in just a few clicks.

Who should use the new system?

  • Non-retired members who want to discuss their options and next steps in the retirement process
  • Non-retired members who want to cancel and reschedule an appointment

Before scheduling an appointment, you must have received a Retirement Benefit Estimate and Application (ET-4301) or a Disability Benefit Estimate and Application (ET-5302).

How far into the future are appointments available for booking? Approximately six weeks in advance.

Access the appointment scheduling system here or look for the link on any of these webpages:

Note: Due to the COVID-19 pandemic, ETF is unable to offer in-person appointments. Appointments are only available online or by phone at this time. See ETF Response to COVID-19 for the latest information on the status of ETF operations and services.