The Department of Employee Trust Funds continues to take measures to protect the well-being of Wisconsin Retirement System and ETF staff. Our offices have been closed to the public since mid-March 2020, following the state’s social distancing guidelines and executive orders. At this time, we anticipate staying closed through July 1.
ETF daily operations and services continue without interruption, including benefit payments, application processing, customer service, and outreach and education. In addition, we achieved milestones that support our strategic goals: creating an effortless customer experience; measuring performance and managing processes; growing a talented and agile workforce; and deploying modern, secure and resilient information technologies.
Maybe you participated in a virtual health benefits session last fall – we offered more than 40 sessions and they were very popular with members and employers. Perhaps you’ve already electronically filed a form instead of printing and mailing a paper form to ETF. Perhaps you responded to one of our recent customer service surveys. And all members continue to benefit from how we monitor the information security programs of our business partners. These are just a few of our significant accomplishments over the past year.
What lies ahead in terms of our response to COVID-19, ETF as an agency, and your WRS benefits? ETF will use Governor Evers’ multi-phase State Government Badger Bounce Back Plan as a foundation for decision making and managing our operations and services. And we will continue working with state health officials and health plans participating in the group health insurance program to ensure participants receive needed care during the pandemic. Read more about the COVID-19 vaccine and your WRS health benefits.
For More Information
Webpage: ETF Response to COVID-19