Maddy Portal Closure
WEA Trust will disable its Maddy portal on July 31, 2022. After the portal closure there will be a few changes:
- To learn about claims statuses, your current deductible and out-of-pocket balances, or receive prior Explanations of Benefits, contact WEA Trust customer service at 1-800-279-4000.
- To receive a replacement ID card, fill out the online ID request form.
What will remain the same:
- Your claims will continue to be processed.
- After a claim is proccessed, you will a receive paper Explanation of Benefits.
- Maddy Virtual Care will still be available.
WEA Trust Customer Service Hours
Beginning August 1, 2022, WEA Trust customer service (1-800-279-4000) will be available from 8:00 a.m. to 4:30 p.m.
Upcoming Health Plan Changes
Health plans can change from year to year. We've created a page that will provide updates on health plan changes for plan year 2023 as soon as they become available.