Maddy Portal Closure

WEA Trust will disable its Maddy portal on July 31, 2022. After the portal closure there will be a few changes:

  • To learn about claims statuses, your current deductible and out-of-pocket balances, or receive prior Explanations of Benefits, contact WEA Trust customer service at 1-800-279-4000.
  • To receive a replacement ID card, fill out the online ID request form

What will remain the same:

  • Your claims will continue to be processed.
  • After a claim is proccessed, you will a receive paper Explanation of Benefits.
  • Maddy Virtual Care will still be available.

WEA Trust Customer Service Hours

Beginning August 1, 2022, WEA Trust customer service (1-800-279-4000) will be available from 8:00 a.m. to 4:30 p.m.

Upcoming Health Plan Changes

Health plans can change from year to year. We've created a page that will provide updates on health plan changes for plan year 2023 as soon as they become available. 

View Upcoming Health Plan Changes page