ETF, including all customer service phone lines, will be closed for business Monday, January 18, 2021, due to the Martin Luther King, Jr. observance. Regular Customer Service Call Center hours (see below) will resume on Tuesday, January 19.
Customer Service Call Center Hours: 7:00 a.m. - 5:00 p.m., Monday through Friday
The process to elect three teachers to the Teachers Retirement Board has begun. Self-nominations are the first step in the process. If you’re interested in serving on the Board, download the nomination materials or contact ETF as soon as possible.
ETF will begin distributing employees’ January 1, 2021 Wisconsin Retirement System Annual Statement of Benefits in April, after 2020 account data reconciliation processes have been completed. The statement is a summary of an employee's year-end WRS retirement account information, including the effective rate of interest applied to the account.
Under state law, monthly Wisconsin Retirement System annuity payments are payable on the first day of the month. The chart below shows upcoming 2020 payments affected when the first falls on a Saturday, Sunday or holiday.
The Department of Employee Trust Funds (ETF), including all customer service phone lines, will be closed for business on Thursday, December 24 and Friday December 25 and Thursday, December 31 and Friday, January 1. ETF’s customer service call center staff will be available beginning at 7:00 a.m. on Monday, December 28 and Monday, January 4. Wisconsin Retirement System members are encouraged to utilize ETF’s website to view and print forms, brochures and review online videos.
The Department of Employee Trust Funds (ETF), including all customer service phone lines, will be closed for business on Thursday, November 26, due to the Thanksgiving Day holiday. ETF’s customer service call center staff will be available beginning at 7:00 a.m. on Friday, November 27.