A smiling woman wearing a headset sitting at her desk with her arm rested on the table in front of two computer monitor screens.

Non-retired members may schedule a benefits counseling appointment. Before scheduling an appointment, you must have received a Retirement Benefit Estimate and Application (ET-4301) or a Disability Benefit Estimate and Application (ET-5302). See the Applying for Retirement section for more information.

To schedule an appointment with a benefits specialist, please use the convenient appointment scheduling system or call ETF at 1-877-533-5020. Choose from the following appointment types:

  • Individual (one-on-one) conducted online
  • Individual (one-on-one) conducted in-person
  • Group (up to 12 participants) conducted online, available during the day and evening

Please call ETF at 1-877-533-5020 to schedule an appointment if:

  • You need to schedule a “double” appointment with another WRS member to review both accounts 
  • If you need an interpreter

Wait times for appointments can be up to four weeks, depending on availability. Online appointments typically can be scheduled sooner.

Schedule an Appointment

Note: While at ETF and the Hill Farms State Office Building, please wear a face mask if you are not fully vaccinated for COVID-19. For the latest information on ETF services and operations due to the pandemic, please go to ETF Response to COVID-19.

Talk with a Benefits Specialist

Do you have questions about your Wisconsin Retirement System retirement, health or other benefits? You can talk with a benefits specialist by phone 7:00 a.m. to 5:00 p.m. (CST), Monday-Friday.

Call:  1-877-533-5020  

Wisconsin Relay:  711

Our knowledgeable benefits specialists can assist you with most benefits-related matters. If you have a benefits dispute, our Ombudsperson Services staff are here to help.

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