Non-retired members may schedule a benefits counseling appointment. Before scheduling an appointment, you must have received a Retirement Benefit Estimate and Application (ET-4301) or a Disability Benefit Estimate and Application (ET-5302). See the Applying for Retirement section for more information.
- Individual (one-on-one) conducted online
- Individual (one-on-one) conducted in-person
- Group (up to 12 participants) conducted online, available during the day and evening
The typical wait time for appointments is up to six weeks. Group online appointments can often be scheduled sooner. ETF is working on a solution to allow you to schedule appointments sooner.
If you need to schedule a “double” appointment with another WRS member to review both accounts or if you need an interpreter, please contact us.
Note: For the latest information on ETF services and operations due to the pandemic, go to ETF Response to COVID-19.
Talk with a Benefits Specialist
Do you have questions about your Wisconsin Retirement System retirement, health or other benefits? You can talk with a benefits specialist by phone 7:00 a.m. to 5:00 p.m. (CST), Monday-Friday.
Wisconsin Relay: 711
Our knowledgeable benefits specialists can assist you with most benefits-related matters. If you have a benefits dispute, our Ombudsperson Services staff are here to help.