A smiling woman wearing a headset sitting at her desk with her arm rested on the table in front of two computer monitor screens.

Non-retired members may schedule a benefits counseling appointment. Before scheduling an appointment, you must have received a Retirement Benefit Estimate and Application (ET-4301) or a Disability Benefit Estimate and Application (ET-5302). See the Applying for Retirement or Applying for Disability sections for more information.

To schedule an appointment with a benefits specialist, please use the convenient appointment scheduling system or call ETF at 1-877-533-5020. Choose from the following appointment types:

  • Individual (one-on-one) conducted online
  • Individual (one-on-one) conducted in-person
  • Group (up to 12 participants) conducted online, available during the day and evening

The typical wait time for appointments is up to six weeks. Group online appointments can often be scheduled sooner. 

Schedule an Appointment

If you need to schedule a “double” appointment with another WRS member to review both accounts or if you need an interpreter, please contact us.

Note: For the latest information on ETF services and operations due to the pandemic, go to ETF Response to COVID-19.

Talk with a Benefits Specialist

Do you have questions about your Wisconsin Retirement System retirement, health or other benefits? You can talk with a benefits specialist by phone 7:00 a.m. to 5:00 p.m. (CST), Monday-Friday.

Call:  1-877-533-5020  

Wisconsin Relay:  711

Our knowledgeable benefits specialists can assist you with most benefits-related matters. If you have a benefits dispute, our Ombudsperson Services staff are here to help.