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Non-retired members may schedule a benefits counseling appointment. Before scheduling an appointment, you must have received a Retirement Benefit Estimate and Application (ET-4301) or a Disability Benefit Estimate and Application (ET-5302). See the Applying for Retirement section for more information.

To schedule an appointment, please use the convenient appointment scheduling system or call ETF at 1-877-533-5020. Choose from the following appointment types:

  • Individual (one-on-one with a specialist) conducted via phone
  • Individual (one on-one with a specialist), conducted online
  • Group (up to 12 participants with a specialist), conducted online

Please call ETF at 1-877-533-5020 to schedule an appointment if:

  • You need to schedule a “double” appointment with another WRS member to review both accounts 
  • If you need an interpreter

Wait times for appointments can be up to 6 weeks, depending on availability.

Schedule an Appointment

Note: Due to the COVID-19 pandemic, we are not offering in-person appointments at this time.

Talk with a Benefits Specialist

Do you have questions about your Wisconsin Retirement System retirement, health or other benefits? You can talk with a benefits specialist by phone 7:00 a.m. to 5:00 p.m. (CST), Monday-Friday.

Call:  1-877-533-5020  

Wisconsin Relay:  711

Our knowledgeable benefits specialists can assist you with most benefits-related matters. If you have a benefits dispute, our Ombudsperson Services staff are here to help.

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