We are here to help you with your Wisconsin Retirement System and other ETF-administered benefits. You can talk with a benefits specialist by phone:
- 7:00 a.m. to 5:00 p.m. (CST), Monday-Friday
- Call 1-877-533-5020 (Calling from outside the country use 001-608-266-3285)
- Wisconsin Relay: 711
- Employer Services: 7:45 a.m. - 4:30 p.m. (CST), Monday-Friday
Note: International mailings may be delayed or temporarily suspended because of country-specific restrictions due to the COVID-19 pandemic. If you are experiencing issues, please contact us.
Send a Secure Email
Click on a link below to send a secure email to ETF.
WRS Annuitant | You receive a monthly benefit payment from ETF as a Retiree, Alternate Payee or Annuitant |
Employee | You are currently employed by an employer that is in the WRS (Active Employee) |
Former Employee | You previously worked for an employer that was in the WRS (Inactive Member) |
WRS Employer | You are a WRS employer representative |
Other | You don't fit a category listed above, or you are uncertain |
Write Us or Return Forms
You can send correspondence or completed benefits-related forms to ETF.
Wisconsin Department of Employee Trust Funds
P.O. Box 7931
Madison, WI 53707-7931
Fax: 608-267-4549
Schedule an Appointment
Non-retired members may schedule a benefits counseling appointment. Before scheduling an appointment, you must have received a Retirement Benefit Estimate and Application (ET-4301) or a Disability Benefit Estimate and Application (ET-5302).
To schedule an appointment, please use the convenient appointment scheduling system or call ETF at 1-877-533-5020. Choose from the following appointment types:
- Individual (one-on-one with a specialist) conducted via phone
- Individual (one on-one with a specialist), conducted online
- Group (up to 12 participants with a specialist), conducted online
Wait times for appointments can be up to 6 weeks, depending on availability.
Note: Due to the COVID-19 pandemic, we are not offering in-person appointments at this time.
Visit Us
Note: Due to the COVID-19 pandemic, ETF offices are closed to the public.
Wisconsin Department of Employee Trust Funds
Hill Farms State Office Building, 8th Floor
4822 Madison Yards Way
Madison, WI 53705-9100
Office hours:
7:45 a.m. to 4:30 p.m. (CST), Monday-Friday
Drop Off Forms
Use our convenient outside drop box to drop off forms. Look for this secure, locking drop box at the outside entrance of the Hill Farms State Office Building, across from the parking garage.
- Deposit ETF forms and documents only.
- ETF date stamps all forms and empties the drop box daily. Forms submitted after 3:00 p.m. may not be date stamped until the next business day.