We are here to help you with your Wisconsin Retirement System and other ETF-administered benefits. You can talk with a benefits specialist by phone:

  • 7:00 a.m. to 5:00 p.m. (CST), Monday-Friday
  • Call 1-877-533-5020 (Calling from outside the country use 001-608-266-3285)
  • Wisconsin Relay: 711
  • Employer Services: 7:45 a.m. - 4:30 p.m. (CST), Monday-Friday
* Your annual WRS account balance, also known as your Statement of Benefits, is sent out in April each year. See the Statement of Benefits page for more information.
*ETF does not currently offer online access to members’ WRS benefits and account information. This development is a part of our ongoing modernization efforts. We apologize for any inconvenience.
* International mailings may be delayed or temporarily suspended because of country-specific restrictions due to the COVID-19 pandemic. If you are experiencing issues, please contact us.

Send a Secure Email

Click on a link below to send a secure email to ETF.

WRS Annuitant You receive a monthly benefit payment from ETF as a Retiree, Alternate Payee or Annuitant
Employee You are currently employed by an employer that is in the WRS (Active Employee)
Former Employee You previously worked for an employer that was in the WRS (Inactive Member)
WRS Employer You are a WRS employer representative
Other You don't fit a category listed above, or you are uncertain

Write Us or Return Forms   

You can send correspondence or completed benefits-related forms to ETF.

Wisconsin Department of Employee Trust Funds
P.O. Box 7931
Madison, WI 53707-7931

Fax: 608-267-4549

Schedule an Appointment

Non-retired members may schedule a benefits counseling appointment. Before scheduling an appointment, you must have received a Retirement Benefit Estimate and Application (ET-4301) or a Disability Benefit Estimate and Application (ET-5302).

To schedule an appointment with a benefits specialist, please use the convenient appointment scheduling system or call ETF at 1-877-533-5020. Choose from the following appointment types:

  • Individual (one-on-one) conducted online
  • Individual (one-on-one) conducted in-person
  • Group (up to 12 participants) conducted online, available during the day and evening

Please call ETF at 1-877-533-5020 to schedule an appointment if:

  • You need to schedule a “double” appointment with another WRS member to review both accounts
  • If you need an interpreter

Wait times for appointments can be up to four weeks, depending on availability. Online appointments typically can be scheduled sooner.

Schedule an Appointment

Note: While at ETF and the Hill Farms State Office Building, please wear a face mask if you are not fully vaccinated for COVID-19. For the latest information on ETF services and operations due to the pandemic, please go to ETF Response to COVID-19.

Visit Us

Wisconsin Department of Employee Trust Funds
Hill Farms State Office Building, 8th Floor

4822 Madison Yards Way
Madison, WI 53705-9100

Office hours:

7:45 a.m. to 4:30 p.m. (CST), Monday-Friday

Information for Visitors

Note: While at ETF and the Hill Farms State Office Building, please wear a face mask if you are not fully vaccinated for COVID-19. For the latest information on ETF services and operations due to the pandemic, please go to ETF Response to COVID-19.

Drop Off Forms

A man dropping off a document sized envelope into the drop box outside the Hill Farms State Building entrance.

Use our convenient outside drop box to drop off forms. Look for this secure, locking drop box at the outside entrance of the Hill Farms State Office Building, across from the parking garage.

  • Deposit ETF forms and documents only.
  • ETF date stamps all forms and empties the drop box daily. Forms submitted after 3:00 p.m. may not be date stamped until the next business day.
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