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ETF, including all customer service phone lines, will be closed for business Monday, January 20, 2025, due to the Martin Luther King, Jr. observance. Regular Customer Service Call Center hours (see below) will resume on Tuesday, January 21.

Customer Service Call Center Hours: 7:00 a.m. - 5:00 p.m., Monday through Friday

Use this flyer to promote WRS benefit presentations.

The ERA and HSA employer administrative fees have increased for the 2024 plan year.

Next month, the online payment system will only work with certain browsers because of infrastructure improvements U.S. Bank is making to enhance security.

This release, available October 2025, includes updates to My Insurance Benefits).

Ethical Advocate is the independent, third-party administrator managing ETF’s hotline for anonymous and confidential reporting of suspected fraud and abuse.

Review the terms and conditions governing ETF's online services and benefits.

The direct links to these old “On-line Network” applications are no longer after July 10, 2024: On-line Network for Employers and Health Plans (ONE and ONHP), and Contract Administrators/Vendors Request for Proposal (RFP).

Employers can complete to determine the cost to purchase prior service for employees.