Update Online Access

Use the Online Access Security Agreement (ET-8928) form to:

Add a new user.
Delete an existing user.
Change access for an existing, active user (i.e. add or remove access to one or more applications).
Update or change a user’s name or contact information.

Each user has their own account and unique login ID. Do not share a login ID among a group of employees.

Employer applications used to administer the WRS and insurance programs are internet-based. Users will have access until ETF receives a request to delete them from our system.

Requests are processed in the order they are received and usually take 3-5 business days to complete. Your assigned Employer Case Manager will email you when the request is complete.

To get started, click on the request type below for step-by-step instructions.

Online access is only available to employers or authorized third parties (i.e. CPA firms) for reporting and administering ETF benefits. Employees do not have online access to their individual accounts.

Request Types

If your employer only participates in the WRS, do not select any insurance applications. Only state agencies should select STAR applications. Complete one form per person or request.
1. Select the Request Type: Add access for a new employer/third-party vendor.
2. Complete the Employee/Vendor Information section. All fields are required for all request types.
3. Have the new user sign and date the Employee/Vendor Online Access Security Agreement section.
4. Complete the Employer Agent: Select Access section on page 2. Select all applications the employee will need to access.
5. Complete the Certifying Signature section.
  Note: If the current agent is no longer with the employer, the alternate agent or a member of the board should sign. A Designation of Agent (ET-1313) form is required to name a new agent.
6. Scan and email to ETFSMBEmployerSecurityAccess@etf.wi.gov or fax to 608-266-5801.
Follow the steps below to remove access when a user no longer works for the employer or no longer requires access. Complete one form per person or request.
1. Select the Request Type: Delete access for existing employee/third-party vendor.
2. Complete the Employee/Vendor Information section. All fields are required for all request types.
3. Leave the Employee/Vendor Online Access Security Agreement section blank.
4. Leave the Employer Agent: Select Access section blank.
5. Complete the Certifying Signature section.
  - Note: If the current agent is no longer with the employer, the alternate agent or a member of the board should sign. A Designation of Agent (ET-1313) is required to name a new agent.
6. Scan and email to ETFSMBEmployerSecurityAccess@etf.wi.gov or fax to 608-266-5801.
Follow the steps below to add or change access to specific applications for an existing user. Complete one form per person or request.
1. Select the Request Type: Change access for existing employee/third-party vendor.
2. Complete the Employee/Vendor Information section. All fields are required for all request types.
3. Have the user sign and date the Employee/Vendor Online Access Security Agreement section.
4. Complete the Employer Agent: Select Access section on page 2. Select all applications the employee will need to access. This includes applications the employee had (and should continue to have) access to.
5. Complete the Certifying Signature section.
  Note: If the current agent is no longer with the employer, the alternate agent or a member of the board should sign. A Designation of Agent (ET-1313) form is required to name a new agent.
6. Scan and email to ETFSMBEmployerSecurityAccess@etf.wi.gov or fax to 608-266-5801.
Follow the steps below to change an employee’s name or contact information. Complete one form per person or request.
1. Select the Request Type: Name/Contact Information change for existing employee/third-party vendor.
2. Complete the Employee/Vendor Information section. All fields are required for all request types.
3. Have the user sign and date the Employee/Vendor Online Access Security Agreement section.
4. Leave the Employer Agent: Select Access section blank.
5. Complete the Certifying Signature section.
  Note: If the current agent is no longer with the employer, the alternate agent or a member of the board should sign. A Designation of Agent (ET-1313) form is required to name a new agent.
6. Scan and email to ETFSMBEmployerSecurityAccess@etf.wi.gov or fax to 608-266-5801.