Description
Our dedicated team is working together to support your health every day. For you, it's a top-tier member services team - here to help you understand your plan and answer your questions, and our 24/7 Careline - nurses who can give free advice or at-home treatments and help you figure out the best place to get care. Partnership - it means we're in this together.
The HealthPartners mobile app, MyHP, includes claim detail, easy touch screen log on and you can save your provider information for easy access. Whether you’re at home or on the go, your myHealthPartners plan information is right at your fingertips. From your smartphone, you can:
- Check your plan balances
- Search for doctors near your location
- Review claims detail
- Check cost estimates for visits, procedures and tests
- View your HealthPartners Member ID card and fax it to your doctor's office
Provider Directory
Go to HealthPartners' State of WI and click on the “Find covered care” link. To request a printed directory be mailed to you, call 855-542-6922.
Referrals, Authorizations, Out-of-Network
Referrals are not needed when receiving care from in-network providers. Prior authorization is required for certain services, procedures and for out-of-network providers before you receive care. You will receive written notification of the approval or denial for the prior authorization. If you are unsure if a service, test or procedure requires prior authorization or a referral, contact 855-542-6922 prior to the appointment or visit HealthPartners' State of WI for a complete list.
Emergency and Urgent Care
If you require emergency or urgent care when outside of the network, seek care at the nearest medical facility. If you are admitted to the hospital, you can contact HealthPartners at 800-316-9807 for help with coordinating your care and claim submission. Follow-up care must be received from an in-network provider unless otherwise approved by HealthPartners.
Mental, Behavioral Health and Substance Abuse
No referrals are necessary to see in-network behavioral health providers. If you need help finding a Behavioral Health provider, call our Behavioral Health Navigators at 888-638-8787.
24-Hour Nurseline
Careline
For questions about whether or where you should see a doctor, home remedies or a medicine you're taking, call our Careline at 800-551-0859.
Baby Line
Get help from a nurse whenever you need it - even at 3 a.m. For questions about your pregnancy, contractions you are having, or your new baby call our Baby Line at 800-845-9297.
Virtual Visits
Save time and money. IYC Health Plan members can receive virtuwell and Doctor on Demand Services for free. IYC High Deductible Health Plan Members pay up to $59 per visit. Get care right from your smartphone, tablet, or computer. HealthPartners offers two telehealth options:
virtuwell®
24/7 care from home, work, or even in line for coffee:
- Visit virtuwell.
- Answer a few questions – anytime, anywhere.
- In 30 minutes or less, a board-certified nurse practitioner emails and texts your treatment plan, including any prescriptions.
Doctor On Demand
Video chat that you can get started when and where it works for you.*
- See a doctor in minutes.
- Live video visits include assessment, diagnosis, and prescriptions when necessary.
*Video capabilities required for devices.
Major Health Systems
- Vibrant Health Family Clinics
- Saint Croix Regional Medical Center
- Essentia Health Clinic
- HealthPartners Medical Group
- St Luke's