Filing an income continuation insurance (ICI) claim correctly helps ensure timely processing for an employee.
When filing claims with ETF’s ICI administrator, The Hartford, employees should advise The Hartford that their employer is the State of Wisconsin — not their actual employer (such as City of ABC or State Agency XYZ). This is because the employee’s ICI benefit is through the State of Wisconsin and not part of The Hartford’s standard offerings.
To file a claim, employees can contact The Hartford at 1-800-960-0052. Claims should be filed after the employee’s last day worked, except in cases of scheduled surgery or impending childbirth. In these instances, claims may be filed up to 30 days before the employee’s expected last day of work.
When filing a claim, employees should advise The Hartford representative they work for the State of Wisconsin. If the representative indicates that they cannot find the member in their system, employees should reiterate that they work for the State of Wisconsin.
The Hartford representative will then ask the employee for any additional needed information and provide guidance on the next step in the claim process. Employees can find more information on the ICI page of the ETF website.
Additional employer resources:
- State Employers Income Continuation Insurance (ET-2106)
- Local Employers Income Continuation Insurance (ET-2129)
- State Income Continuation Insurance Administration Manual (ET-1119)
- Wisconsin Public Employers Income Continuation Administration Manual (ET-1145)
- Income Continuation Insurance Employer Forms