ETF, including all customer service phone lines, will be closed for business Monday, January 20, 2025, due to the Martin Luther King, Jr. observance. Regular Customer Service Call Center hours (see below) will resume on Tuesday, January 21.
Customer Service Call Center Hours: 7:00 a.m. - 5:00 p.m., Monday through Friday
Monthly WRS annuities are payable on the first day of the month. When that day falls on a weekend or holiday, the payment date is moved to the next business day.
The Department of Employee Trust Funds, including all customer service phone lines, will be closed for business on Thursday, November 28, due to Thanksgiving Day. ETF’s customer service call center staff will be available beginning at 7:00 a.m. on Friday, November 29.