Your financial power of attorney document determines the scope of your agent's authority. You may give your agent the ability to make many changes to your WRS account or limit them to a few actions.
As part of transferring files to SharePoint Online employers will need to use Multi-Factor Authentication (MFA). This page provides guides to setting up common MFA applications.
ETF has offered employer training in preparation for the launch of My Insurance Benefits. This document contains responses to the questions from the employer training sessions.