Before you begin your Benefits Mentor experience, you will need to register and verify your identity. Follow our instructions for helpful tips.
Sign Up for Benefits Mentor
- Go to the IBM Benefits Mentor login page
- Click the blue "Sign up!" link, which is located below the "Sign in" button
- On the Sign up page, complete all required fields and then click the blue “Sign up” button
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User name – Used to sign in your account; record this user name somewhere safe
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Email – Used for multi-factor authentication when logging in; you can use your preferred email address (work, personal, etc.)
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Password – Must be 15 characters and meet the specified requirements; if you forget your password, it can be reset on the login page
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You will see a registration confirmation message once your registration is complete
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You will need to verify your email address for IBM prior to logging in
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Verify Your Email Address
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Check your email for a message from IBM titled "Please Verify Your Email Address"
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The send should be "no-reply@appid.cloud.ibm.com" (or similar)
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Open the message and and click the blue "Verify" button to confirm your email
Access Your Account
- Go to the IBM Benefits Mentor login page and enter your user name and password
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You should receive a multi-factor authentication notification, indicating a verification code has been sent to your email address
- Check your email – it can take a few minutes for the email to arrive
- If you do not see an email, you can request a new code to be sent to you
- Enter the 6-digit code provided within 15 minutes
- You will need to enter a verification code every time you access Benefits Mentor
- Click the blue “Continue” button
- Check your email – it can take a few minutes for the email to arrive
- Review the End User License Agreement and click the blue "Accept" button at the bottom-right of the screen (first login only)
Verify Your Details
- Provide the requested personal information on the Member Delegate Access screen for Benefits Mentor to verify your identity and claims history, then click the blue "Login" button
- You will only need to provide this information once (during first login) in order for Benefits Mentor to match your claims history with your username
- Note: New hires, spouses of subscribers, non-GHIP members: Please enter this information, even though Benefits Mentor may not recognize you
- This information cannot be viewed anywhere within the Benefits Mentor tool
- You will only need to provide this information once (during first login) in order for Benefits Mentor to match your claims history with your username
- Provide your employment details using the dropdown menus and press the blue “Continue” button
- This information can be changed as needed each time you login
Get Started
- You can now begin your Benefits Mentor experience