Before you begin your Benefits Mentor experience you will need to register and verify your identity. 

Sign Up for Benefits Mentor 

  1. Go to the Merative Benefits Mentor login page
  2. Click the "Sign up!" link, which is located below the "Sign in" button
  3. On the Sign up page, complete all required fields and then click the “Sign up” button 
    • User name – Used to sign in to your account; record this user name somewhere safe
    • Email – Used for multi-factor authentication when logging in; use your preferred email address (work, personal, etc.)  
    • Password – Must be 15 characters and meet the specified requirements; if you forget your password, it can be reset on the login page  

  4. You will see a registration confirmation message once your registration is complete

  5. You will need to verify your email address prior to logging in

Verify Your Email Address 

  1. Check your email for a message titled "Please Verify Your Email Address"
    • The sender should be "no-reply@appid.cloud.ibm.com" (or similar)
  2. Open the message and click the "Verify" button to confirm your email 

Access Your Account

  1.  Go to the Benefits Mentor login page and enter your user name and password
    • You should receive a multi-factor authentication notification, indicating a verification code has been sent to your email 
    • Check your email – it can take a few minutes for the email to arrive
    • If you do not see an email, you can request a new code to be sent to you
  2. Enter the 6-digit code provided within 15 minutes
    • You will need to enter a verification code every time you access Benefits Mentor
  3. Click the “Continue” button
  4. Review the End User License Agreement and click the "Accept" button at the bottom-right of the screen (first login only) 

Verify Your Details

  1. Provide the requested personal information on the Member Delegate Access screen, and then click the "Login" button 
    • You will only need to provide this information on your first login
    • Benefits Mentor will use this information to verify your identity and claims history
      • New hires, spouses of subscribers, and non-Group Health Insurance members: Please enter this information, even though Benefits Mentor may not recognize you
    • This information cannot be viewed anywhere within the Benefits Mentor tool
  2.  Provide your employment details using the dropdown menus and press the “Continue” button
    • This information can be changed as needed each time you log in

Get Started

You can now begin your Benefits Mentor experience