Frequently Asked Questions

Have a question? Review the most commonly asked questions we receive.

Read More about Frequently Asked Questions

Uniform Glossary of Health Coverage and Medical Terms

The federal Glossary of Health Coverage and Medical Terms defines commonly used terms, but isn’t a full list. These glossary terms and definitions are intended to be educational and may be different from the terms and definitions in your plan or health insurance policy.

View Glossary

State and Federal Notifications

Patient Rights and Responsibilities

As a participant in this health insurance program, you have certain rights and responsibilities. By becoming familiar with them, you will be able to make the most of your health care.

Read More about Patient Rights and Responsibilities

Preventive Services's list of of preventive services — like shots and screening tests — includes all services that are covered at no cost to you. 

View List of Preventive Services

Transitioning Care with a New Health Plan

When changing health plans there are many things you have to consider. This handout will help you determine if you can keep your current health care providers with the new plan, if you will need to change providers and how to do so and what steps you should take if you are receiving complex care.

View Document

Health Plan and Vendor Contact Information

Find the address, phone number, and other contact details for health plans and vendors.

Read More about Health Plan and Vendor Contact Information