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ETF has offered employer training in preparation for the launch of My Insurance Benefits. This document contains responses to the questions from the employer training sessions.

Some financial power of attorney documents require that the principal is incapacitated before the agent can act on their behalf.

What do employers need to do when an employee terminates employment? What do employers do about the WRS, health insurance, life insurance, and other benefits?

In preparation for the new insurance administration system, My Insurance Benefits, ETF is updating a documentation policy for new hires and employees.

A guardian is appointed by a court when a person is unable to make or communicate medical decisions, financial decisions, or both. Learn how Letters of Guardianship can impact a WRS account.

The Employer Readiness Forum originally scheduled for April 23, 2025 for local and non-STAR employers has been postponed.

The WRS engages with third-party administrators to deliver certain benefit services. Here’s how to identify legitimate communications from them.

Your WRS account information is confidential, and no one can receive information about or make changes to your account unless authorized. You can authorize another person to make changes to your account by submitting a financial power of attorney document to ETF.

Learn the steps to submit, change or terminate Letters of Guardianship.

Learn how to address a benefits dispute and how Ombudspersons Services can help.