A smiling woman wearing a headset sitting at her desk with her arm rested on the table in front of two computer monitor screens.

You can talk with a benefits specialist by phone 7:00 a.m. to 5:00 p.m. (CST), Monday-Friday.

Call:  1-877-533-5020  

Wisconsin Relay:  711

If you have questions, concerns or a potential dispute regarding your benefits, start by contacting our benefits specialists.

Our knowledgeable benefits specialists can assist you with most benefits-related matters. If you have a benefits dispute, our Ombudsperson Services can assist you.

Retirement Appointments

Retirement appointments with a benefits specialist are for non-retired members who have received a Retirement Benefit Estimate and Application (ET-4301). See the Planning for Retirement section for more information.

Sign up early. Wait times may change based upon availability.

Choose either a group appointment or an individual (in-person or online) private appointment. All appointments are provided at no charge.

Group Appointment

A benefits specialist is in your area every month to meet in a group appointment. During this 2 1/2 hour appointment several topics are covered, including:  your retirement estimate, annuity adjustments, death benefits, returning to work and how communication with ETF works in retirement. You will need your Retirement Benefit Estimate and Application (ET-4301) and retirement packet.

Group appointments are scheduled in Madison every week on Mondays and Fridays. Times will vary in other locations throughout the state.

View Available Appointments

Individual Appointment

Schedule an in-person appointment with a benefits specialist at ETF’s office in Madison or an online appointment with a benefits specialist. You will need your Retirement Benefit Estimate and Application (ET-4301) and retirement packet.

Call 1-877-533-5020 to set up an appointment.

Plan Ahead:  It may take up to 6 weeks for an appointment to be scheduled.

Was this page helpful?