You can talk with a benefits specialist by phone 7:00 a.m. to 5:00 p.m. (CST), Monday-Friday.
Wisconsin Relay: 711
If you have questions, concerns or a potential dispute regarding your benefits, start by contacting our benefits specialists.
Our knowledgeable benefits specialists can assist you with most benefits-related matters. If you have a benefits dispute, our Ombudsperson Services can assist you.
Schedule an Appointment
Non-retired members may schedule a benefits counseling appointment. Before scheduling an appointment, you must have received a Retirement Benefit Estimate and Application (ET-4301) or a Disability Benefit Estimate and Application (ET-5302). See the Applying for Retirement section for more information.
To schedule an appointment, please use the convenient appointment scheduling system or call 1-877-533-5020. Choose either an online or by phone private, individual appointment. Wait times for appointments can be up to 6 weeks, depending on availability.
Note: Due to the COVID-19 pandemic, we are not offering in-person or group appointments at this time.