You can talk with a benefits specialist by phone 7:00 a.m. to 5:00 p.m. (CST), Monday-Friday.
Wisconsin Relay: 711
If you have questions, concerns or a potential dispute regarding your benefits, start by contacting our benefits specialists.
Our knowledgeable benefits specialists can assist you with most benefits-related matters. If you have a benefits dispute, our Ombudsperson Services can assist you.
Retirement appointments with a benefits specialist are for non-retired members who have received a Retirement Benefit Estimate and Application (ET-4301). See the Planning for Retirement section for more information.
Sign up early. Wait times may change based upon availability.
Choose either a group appointment or an individual (in-person or online) private appointment. All appointments are provided at no charge.
A benefits specialist is in your area every month to meet in a group appointment. During this 2 1/2 hour appointment several topics are covered, including: your retirement estimate, annuity adjustments, death benefits, returning to work and how communication with ETF works in retirement. You will need your Retirement Benefit Estimate and Application (ET-4301) and retirement packet.
Group appointments are scheduled in Madison every week on Mondays and Fridays. Times will vary in other locations throughout the state.
Schedule an in-person appointment with a benefits specialist at ETF’s office in Madison or an online appointment with a benefits specialist. You will need your Retirement Benefit Estimate and Application (ET-4301) and retirement packet.
Call 1-877-533-5020 to set up an appointment.
Plan Ahead: It may take up to 6 weeks for an appointment to be scheduled.