A smiling woman wearing a headset sitting at her desk with her arm rested on the table in front of two computer monitor screens.

You can talk with a benefits specialist by phone 7:00 a.m. to 5:00 p.m. (CST), Monday-Friday.

Call:  1-877-533-5020  

Wisconsin Relay:  711

If you have questions, concerns or a potential dispute regarding your benefits, start by contacting our benefits specialists.

Our knowledgeable benefits specialists can assist you with most benefits-related matters. If you have a benefits dispute, our Ombudsperson Services can assist you.

Retirement Appointments

Retirement appointments with a benefits specialist are for non-retired members who have received a Retirement Benefit Estimate and Application (ET-4301) and retirement packet. See the Planning for Retirement section for more information.

Plan ahead:  Sign up early. It may take up to 6 weeks for an appointment to be scheduled. Wait times may change based upon availability.

Choose either an online or by phone private, individual appointment. All appointments are provided at no charge.

Note: Due to the COVID-19 pandemic, we are not offering in-person or group appointments.

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