Select one of the Request Types below for instructions. To unlock your account or reset your password, you must:

  • Have an IAM username (i.e. smithjtxyz) under your name.
  • Have an active account used within the last six months.
  • Answer three security questions you selected during account activation.
Was troubleshooting unsuccessful?
Call 1-877-533-5020 and select Option 2 to speak with an Employer Case Manager.