Benefits Mentor is an intuitive tool to help find your best match for a health plan design. Users sometime encounter an issue when using Benefits Mentor. See below for solutions to common Benefits Mentor user issues. 

ETF staff cannot access user accounts, reset passwords, or provide technical support. Refer to the troubleshooting topics below or the User Guide for instructions on how to resolve common questions.

Claims Questions

  • If you have questions about the aggregate claims data displayed by Benefits Mentor, contact your health plan or Navitus.
  • See the Health Plan & Vendor Contact Information page for contact details.
  • Note: ETF staff cannot view aggregate claims data. This information is limited to the registered user(s) for each Benefits Mentor account.

Password Reset

  • After you complete your Benefits Mentor registration, you can reset your password on the Benefits Mentor login page.
  • To request a password reset email, click “Forgot password?” underneath the Password field.
  • Note: ETF staff cannot reset passwords, nor can they view passwords or usernames. Registered users are responsible for keeping track of their usernames and passwords.

Account Lockout

  • As Benefits Mentor user, you are allotted 5 failed login attempts before their account is temporarily frozen to ensure account security.
  • If a registered user is temporarily locked out of their Benefits Mentor account, they should:
    • Close the browser window, and
    • Wait 30 minutes before attempting to login in again.

Forgotten Email and/or Username

  • If you forget your username, you can try sending a password reset request to an email address that might be associated with your Benefits Mentor account.
  • If you are unable to determine what email account is associated with your Benefits Mentor account, you can register for a new account.
  • See the How to Sign Up for Benefits Mentor page for instructions.
  • Note: ETF staff cannot reset usernames, nor can they view passwords or usernames. Registered users are responsible for keeping track of their usernames and passwords.